Welcome to YvonneBack.com! We strive to ensure your complete satisfaction with every purchase of our exquisite dining tables. In the event that you are not entirely satisfied with your purchase, we offer a comprehensive return policy to address your needs. This Return Policy outlines the terms and conditions for returns and refunds. For any questions or further assistance, please contact us at contactsupport@yvonneback.com.

1. General Return Guidelines

1.1 Eligibility for Returns: To be eligible for a return, the dining table must be unused, in the same condition that you received it, and in its original packaging. Returns must be initiated within 30 days of the delivery date.

1.2 Non-Returnable Items: Certain items are non-returnable, including:

• Custom or personalized dining tables
• Items marked as final sale
• Gift cards

2. Return Process

2.1 Initiating a Return: To initiate a return, please contact our customer support team at contactsupport@yvonneback.com with your order number and reason for the return. Our team will provide you with a Return Authorization (RA) number and detailed instructions on how to proceed with your return.

2.2 Packaging and Shipping: Once you receive the RA number, carefully repack the dining table in its original packaging, including all accessories, hardware, and documentation. Clearly mark the RA number on the outside of the package. Ship the package to the address provided by our customer support team using a traceable shipping method. We recommend purchasing shipping insurance, as we are not responsible for items damaged or lost in transit.

2.3 Return Shipping Costs: Return shipping costs are the responsibility of the customer unless the return is due to a defect or error on our part. In such cases, we will provide a prepaid shipping label.

3. Inspection and Refunds

3.1 Inspection of Returned Items: Upon receipt of the returned dining table, our team will inspect the item to ensure it meets the return eligibility criteria. If the item is ineligible for return (e.g., used, damaged, or not in original packaging), we will notify you and provide options for returning the item to you at your expense.

3.2 Refund Processing: If the return is approved, we will process the refund to your original method of payment within 7-10 business days. Please note that it may take additional time for the refund to appear on your statement, depending on your financial institution.

3.3 Restocking Fees: A restocking fee of 15% may apply to non-defective returns. This fee will be deducted from the refund amount.

4. Exchanges

4.1 Exchange Policy: We do not offer direct exchanges. If you wish to exchange a dining table for a different model or color, please follow the return process to return the original item and place a new order for the desired item.

5. Damaged or Defective Items

5.1 Reporting Damages: If you receive a damaged or defective dining table, please contact us immediately at contactsupport@yvonneback.com with your order number and photos of the damage. Reports of damages must be made within 7 days of delivery.

5.2 Replacement Process: Our team will assess the damage and, if deemed necessary, arrange for a replacement at no additional cost to you. We may request that you return the damaged item or provide additional information for our records.

6. Order Cancellations

6.1 Cancellation Requests: If you wish to cancel an order, please contact us at contactsupport@yvonneback.com as soon as possible. Orders can only be canceled if they have not yet been processed for shipping. Once an order has been shipped, it cannot be canceled and must be returned following the return process outlined above.

6.2 Refunds for Cancellations: If your cancellation request is approved, we will process the refund to your original method of payment within 7-10 business days.

7. Warranty Information

7.1 Warranty Coverage: All our dining tables come with a one-year limited warranty against manufacturing defects. The warranty does not cover damage caused by misuse, accidents, alterations, or normal wear and tear.

7.2 Filing a Warranty Claim: To file a warranty claim, please contact us at contactsupport@yvonneback.com with your order number, description of the defect, and photos. Our team will review your claim and provide further instructions.

8. International Returns

8.1 International Return Process: International returns follow the same process as domestic returns. However, customers are responsible for all return shipping costs, duties, and taxes. Please contact us at contactsupport@yvonneback.com for specific instructions on returning international orders.

8.2 Refunds for International Returns: Refunds for international returns will be processed to your original method of payment within 7-10 business days of receiving the returned item. Please note that it may take additional time for the refund to appear on your statement, depending on your financial institution.

9. Changes to This Policy

YvonneBack.com reserves the right to update or modify this Return Policy at any time. Any changes will be effective immediately upon posting on our website. Your continued use of our website or purchase of products after any changes to this policy indicates your acceptance of the revised terms.

10. Contact Us

If you have any questions or concerns about our Return Policy, please contact us at contactsupport@yvonneback.com. Our customer service team is here to assist you and ensure that your experience with YvonneBack.com is exceptional.

Thank you for choosing YvonneBack.com. We appreciate your business and are committed to providing you with high-quality products and outstanding customer service.