Welcome to YvonneBack.com! We are dedicated to providing our customers with a seamless and efficient delivery experience for our exquisite dining tables. This Delivery Policy outlines the terms and conditions related to the shipping and delivery of our products. By placing an order on our website, you agree to the terms specified below. For any questions or further assistance, please contact us at contactsupport@yvonneback.com.

1. General Shipping Information

1.1 Order Processing Time: Orders are processed within 3-5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification once your order has been shipped.

1.2 Shipping Methods: We offer several shipping options to meet your needs. The available shipping methods will be displayed at checkout, including standard shipping, white-glove delivery, and international shipping options.

2. Domestic Shipping

2.1 Shipping Costs: Shipping costs are calculated based on the shipping method selected, the weight and dimensions of the package, and the destination. The total shipping cost will be displayed at checkout.

2.2 Delivery Timeframes:

  • Standard Shipping: Typically takes 7-10 business days.
  • White-Glove Delivery: Typically takes 10-15 business days and includes in-home delivery, unpacking, and assembly of the dining table.

Please note that delivery times are estimates and not guaranteed. Delays may occur due to factors beyond our control, such as weather conditions, carrier delays, or holidays.

3. International Shipping

3.1 Shipping Costs: International shipping costs are calculated based on the destination country, the shipping method selected, and the weight and dimensions of the package. The total shipping cost will be displayed at checkout.

3.2 Delivery Timeframes:

  • Standard International Shipping: Typically takes 15-20 business days.
  • Expedited International Shipping: Typically takes 7-14 business days.

3.3 Customs and Import Duties: Orders shipped outside of the United States may be subject to import duties, taxes, and customs fees, which are not included in the shipping cost. These charges are the responsibility of the recipient and must be paid upon delivery. We recommend contacting your local customs office for more information on these charges.

4. Order Tracking

4.1 Tracking Information: Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status of your shipment on the carrier’s website.

4.2 Tracking Updates: Please allow up to 48 hours for the tracking information to become available after receiving the shipping confirmation email. If you do not see updates on the carrier’s website after this time, please contact us at contactsupport@yvonneback.com for assistance.

5. Delivery Issues

5.1 Incorrect Address: It is the responsibility of the customer to provide accurate and complete shipping information. If you realize that you have entered an incorrect address, please contact us immediately at contactsupport@yvonneback.com. We will do our best to update the address before the order is shipped. However, once the order has been shipped, we cannot change the shipping address, and the customer will be responsible for any additional shipping costs incurred due to the incorrect address.

5.2 Lost or Stolen Packages: YvonneBack.com is not responsible for lost or stolen packages. If your tracking information shows that your package has been delivered but you have not received it, please check with neighbors or other members of your household. If you are still unable to locate the package, please contact the shipping carrier for further assistance.

5.3 Damaged Packages: If your package arrives damaged, please take photos of the damage and contact us immediately at contactsupport@yvonneback.com. We will work with you to resolve the issue and ensure that you receive a replacement or refund as appropriate.

6. Pre-Orders and Backorders

6.1 Pre-Orders: If you place a pre-order for a dining table, we will provide an estimated shipping date at the time of purchase. Please note that this date is subject to change, and we will notify you of any updates or delays.

6.2 Backorders: If an item is temporarily out of stock, you may still place an order, and we will ship the item as soon as it becomes available. We will provide an estimated shipping date at the time of purchase and notify you of any updates or delays.

7. Delivery Arrangements

7.1 White-Glove Delivery Service: For a premium delivery experience, we offer white-glove delivery service which includes in-home delivery, unpacking, and assembly of the dining table. Our delivery team will coordinate with you to schedule a convenient delivery time.

7.2 Scheduling Deliveries: For larger items requiring special delivery arrangements, our delivery team will contact you to schedule a delivery appointment. Please ensure that you provide a valid contact number during checkout.

8. Changes to This Policy

YvonneBack.com reserves the right to update or modify this Delivery Policy at any time. Any changes will be effective immediately upon posting on our website. Your continued use of our website or purchase of products after any changes to this policy indicates your acceptance of the revised terms.

9. Contact Us

If you have any questions or concerns about our Delivery Policy, please contact us at contactsupport@yvonneback.com. Our customer service team is here to assist you and ensure that your experience with YvonneBack.com is exceptional.

Thank you for choosing YvonneBack.com. We appreciate your business and are committed to providing you with high-quality products and outstanding customer service.